Customer Experience (CX)
Customer Experience (CX) refers to the overall perception a customer has of a brand or business based on all interactions throughout the customer journey — from initial awareness to post-purchase support.
Multilingual Voice Support
At Jeenish AI Solutions, we offer multilingual voice support to help businesses serve customers in their native languages across global markets. Our trained voice agents handle inbound and outbound calls in 30+ languages with clarity, empathy, and cultural awareness.
This service is ideal for tech support, appointment scheduling, order confirmation, and customer onboarding. For example, a healthcare company can use our Hindi-speaking agents to assist rural patients, while a fintech startup can offer voice support in Spanish for Latin American users.
We combine AI-assisted tools with human expertise to deliver responsive, scalable, and brand-aligned voice experiences.
Request a DemoEmail & Chat Support
At Jeenish AI Solutions, we provide multilingual email and chat support tailored to your brand voice and customer needs. Our trained agents handle real-time conversations and asynchronous emails with professionalism, empathy, and cultural sensitivity.
This service is ideal for industries like e-commerce, SaaS, healthcare, and finance—where fast, accurate, and human-centered communication boosts customer satisfaction. For instance, assisting global users with order issues, subscription queries, or onboarding guidance.
We ensure consistent quality, quick response times, and seamless integration with your existing CRM or helpdesk platforms.
Ticket Tagging & CRM Annotation
At Jeenish AI Solutions, we offer ticket tagging and CRM annotation services to structure and enrich customer interaction data. Our team labels support tickets with categories like issue type, urgency, sentiment, or product reference—making it easier to route, prioritize, and analyze cases.
This is especially useful for B2C brands, SaaS platforms, and e-commerce businesses managing large volumes of customer queries. For example, tagging tickets as “refund request” or “technical bug” helps automate workflows and generate actionable insights.
We support multilingual tagging and custom taxonomies, ensuring your CRM data is clean, searchable, and ready for AI-driven support automation.
Request a DemoHuman-in-the-loop Chat QA
At Jeenish AI Solutions, we provide human-in-the-loop chat QA to evaluate, audit, and improve the performance of automated chat systems. Our expert reviewers analyze chat transcripts to assess accuracy, tone, relevance, and compliance with brand guidelines.
This process helps identify chatbot failures, training gaps, or inappropriate responses—ensuring safer and more helpful conversational AI. For example, flagging when a bot misunderstands user intent or delivers incomplete information in support chats.
We offer real-time or batch QA in multiple languages, enabling you to refine chatbot performance while maintaining a high-quality user experience.
Agent Feedback & Escalation Review
At Jeenish AI Solutions, we provide agent feedback and escalation review services to monitor and enhance the quality of customer interactions. Our QA specialists review calls, chats, and emails to assess agent performance, identify coaching needs, and ensure adherence to escalation protocols.
This is especially valuable for CX teams in industries like fintech, healthcare, and e-commerce, where accuracy and empathy are critical. For example, we flag missed escalation triggers or delayed responses in critical support cases.
Our structured feedback helps improve agent efficiency, customer satisfaction, and compliance with internal and regulatory standards.
Request a DemoVoice Call Review & Tagging
At Jeenish AI Solutions, we offer voice call review and tagging services to analyze and categorize customer support calls for quality, intent, sentiment, and resolution type. Our team listens to recorded conversations and applies structured tags—such as “billing issue,” “technical query,” or “escalation required.”
This process helps businesses identify recurring issues, monitor agent performance, and generate actionable insights from call data. For example, tagging frustrated customer calls can help prioritize service improvements or trigger real-time alerts.
We support multilingual call review with human accuracy, ensuring that voice data becomes a powerful tool for continuous CX optimization.